Terms of use

Last updated: 19 October 2026

These terms are an agreement between you and [REGISTERED BUSINESS NAME] ("MetroGo", "we", "us") for using the MetroGo apps and website. By creating an account or using MetroGo you accept them. Riders and stores also accept the partner terms shown when they apply.

What MetroGo is

MetroGo is a platform that connects customers with independent stores and independent riders and drivers in Minna, Niger State. Stores prepare and sell their own goods; riders and drivers provide deliveries and rides. MetroGo takes orders and payments, matches jobs, and provides tracking and support.

Your account

• You must be 18 or older and give true details.
• Keep your phone and sign-in codes to yourself. You are responsible for what happens on your account.
• We may suspend an account that breaks these terms, is used for fraud, or puts others at risk.

Prices and payment

• Every price, delivery fee and service fee is shown before you confirm. That is the amount you pay, unless you change the order (for example, swapping an item or adding a stop).
• You can pay by card, bank transfer or USSD through Paystack, from your MetroGo wallet, or in cash where the store or driver accepts it.
• Tips go in full to the rider or driver.

Cancellations and refunds

• You can cancel an order free of charge until the store accepts it, and a ride until the driver is on the way.
• If an order can't be completed, is missing items or arrives wrong, report it in the app within [24 hours]. Approved refunds go back to your MetroGo wallet straight away, or to your card or bank on request within [5–10 working days].
• A cancellation fee may apply after a rider or driver is on the way; the app shows it before you cancel.

Medicines and restricted items

Prescription medicines are only supplied by licensed pharmacies against a valid prescription, which the pharmacy checks. Items that are illegal, dangerous or not allowed by law may not be ordered or sent as parcels. Riders may refuse a parcel they believe breaks this rule.

Rides and parcels

• Check the driver's photo and plate, and share the ride PIN only with your driver. Use SOS in the app in an emergency.
• Parcels must be packed safely and described truthfully. The receiver confirms the handover with the code sent to them by SMS.
• Our liability for a lost or damaged parcel is limited to [₦ AMOUNT] unless a higher value was declared and accepted.

Behaving well

Treat stores, riders, drivers and support staff with respect. Abuse, threats, discrimination, fraud or misuse of in-app calls and chat can lead to your account being closed.

Our responsibility

We work to keep MetroGo available and accurate, but we can't promise it will always be uninterrupted. To the extent the law allows, we are not responsible for losses we couldn't reasonably foresee, or for a store's goods or a driver's conduct beyond our part in arranging them. Nothing in these terms removes rights you have under the Federal Competition and Consumer Protection Act or other Nigerian law.

Changes

We may update these terms. We'll tell you in the app before important changes take effect.

Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Talk to us first at [email protected]; most problems are solved quickly in the app.